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changes.mady.by.user Amir Alvarez

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changes.mady.by.user Immanuel Siagian

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This is usually related to the Connector storing expired information in its cache after some changes have been made to the configuration. To fix this, the Connector configurations need to be reset following this these steps:

  1. Backup the Mapping configuration (for best practice save the file using the name of the Entity mapping)

  2. Delete the mapping and the binding configurations

  3. Revoke the access to the connection to Salesforce in Jira

  4. Delete the connection in Jira

  5. Create a new connection and follow the steps in this documentation:

    1. Set up a connection to Salesforce

  6. Create a new binding for each project that was deleted previously

  7. Import the mappings previously saved

  8. Delete the connection in Salesforce

  9. Create the new connection in Salesforce following the steps below:

    1. Set up a connection to Jira

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