Overview

Configuring your channel notifications guarantees seamless alignment within Slack's interface for you and your team.

Prerequisites

• You must invite the Integration+ bot to the channel you are configuring.

• The bot can be added to public or private channels.

Example use cases

• Notifying the operations teams of production incidents.

• Keeping track of priority support issues.

• Finding issues that need to be assigned.

Adding the bot to your channels

Jira Integration+ bots can be added to public or private channels.

Use one of the following ways to add Jira Integration+ to your channel:

1. Type /invite @Jira Integration Plus in the channel.

2. Mention @Jira Integration Plus and click Add to channel.

3. Add the bot with the Add App Slack channel feature (in the Integrations tap after clicking the channel name).

Accessing your bot's configuration

There are three convenient ways to access a channel bot configuration.

1. Click Configure displayed when you first add a bot to a channel.

2. Type jira configure as a message into the channel you want to configure.

3. Type the /jira-plus configure message into the channel you want to configure.

Configuring your bot

• The following configuration options are for channels, not personal notifications.

• You are not required to configure your bot, but doing so will unleash its full power.

Configure Notifications

Click Configure to access your channel's notification options.

Projects, Issue Types, and Priority

1. Start typing in each field. The bot will respond with suggestions based on the text you enter.

2. You can select multiple projects, issue types, and priorities. The bot will monitor Jira and generate notifications based on these channel settings.

Advanced features

1. Click Advanced Settings to toggle to JQL mode.

   • The following view allows granular control with JQL syntax.

   • You can enter any valid JQL syntax into the first text box.

Ignore specific user updates

• This configuration allows you to enter user values to ignore.

• If the user in this set adds an update in Jira, their action will be ignored, and no notifications will be sent to this channel.

Issue transitions

• This configuration allows notifications based on issues transitioned between Jira status values.

Select delivery frequency

You can configure the channel's bot to respond to Jira actions individually, immediately, or at intervals. Interval settings allow messages to be bundled and displayed together.

Set output location

You can control where the channel displays bot notifications either directly in the channel or in a daily consolidated thread.

• When the location is set to channel, any notification is displayed directly in the configured Slack channel.

• When set to thread mode, the bot creates a daily thread message and updates the summary information when notifications are triggered.  

• Save your settings, and your new notifications will start in thread mode. 

Output format

You can configure the bot-message format to be one of the following:

Quick create settings

Click Configure from the main channel configuration screen to access quick create settings.

Additional settings - enable user override

If not all Slack users have a corresponding Jira user, you can set the channel to create Jira tickets for a specific designated user.

1. Click Authorize with Jira to authenticate your individual Jira account and create tickets for every user in the channel.  

2. Click Allow to authorize your Jira Integration+ bot to access your Jira instance.

3. Once saved, you can reset this configuration at any time.

Removing a bot from a channel

• Use the /remove or /kick command.