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How to resolve the "Remote error: reporter: Field 'reporter' cannot be set" error in Create on Transition

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This article explains how to resolve the reporter field error when using the sub-task post function in the Create on Transition for Cloud app. 

Instructions

  1. Log in as a Jira administrator and click> Projects.
  2. Select the required project and click Project Settings.
  3. Select the required workflow and click Edit to view the transitions associated with the workflow.
  4. Select a transition and click Post-Function from the box on the right.
  5. Click Add post function, select Create Sub-task from the list, and click Add.
  6. Configure the Create sub-task post function as follows:


  7. Publish the workflow. 

    For testing purposes, create a sample ticket. For example, create a ticket with Improvement issue type and transition to the In Review status.

  8. Navigate to>System>Transition Logs to check the transition logs.


  9. Edit the respective project permissions and edit the reporter permissions in Modify Reporter for a Group as shown: 

  10. Now, create an improvement request and change the status to In Review as per the configured post-function.

Sub-tasks are created with relevant links in Issue links. As per the given example, the output is similar to:

The transition log entry after the transition are similar to:

If you are installing the Create on Transition app for the first time, the mentioned error is observed. You must add the required permissions to the Group to resolve this error.

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