Skip to end of banner
Go to start of banner

TTS Cloud vs. On-Premise Versions

Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 3 Current »

The information on this page is subject to change as new features are added to TTS Cloud.

Features

On-Premise

Cloud

Notes

Next-Gen SLAs

✅

✅

Calendars

Calendars

✅

✅

SLA Start

Status

✅

✅

Date Field

✅

✅

Comment

✅

✅*

Due to the limitations of Cloud API, limiting comment conditions to public/private comments is not available in the Cloud version.

Field

✅

✅

SLA End

Status

✅

✅

Date Field

✅

✅

Comment

✅

✅*

Due to the limitations of Cloud API, limiting comment conditions to public/private comments is not available in the Cloud version.

Field

✅

✅

SLA Goal

Duration

✅

✅

Negotiation Date Field

✅

✅

Dynamic Duration

✅

✅

Next Business Day

✅

✅

No Target

✅

✅

SLA Pause

Status

✅

✅

Field Change

✅

✅

SLA Reset

Status

✅

✅

Date Field

✅

✅

Comment

✅

✅

Field Change

✅

✅

Post Function

✅

❌

Manual

✅

✅

SLA Notifier

Fixed Duration

✅

✅

SLA Goal Ratio

✅

✅

Email notifier

✅

✅

Slack notifier

✅

✅

Fire an event

✅

❌

Recalculate SLA data

Recalculation 

✅

✅

Where is my SLA?

Where is my SLA?

✅

✅

SLA Panel

Time to SLA Panel

✅

✅*

The SLA Panel doesn't show a live countdown in the Cloud version.

SLA Panel Glance

❌

✅

TTS Custom Fields

Time to SLA Custom field

✅

❌

SLA Dates Custom Field

✅

✅*

On Cloud, only SLA Target Date is available for the time being.

SLA Overview Custom Field

✅

❌

SLA Indicator Custom Field

✅

❌

SLA Overdue Custom Field

✅

❌

Linked issue SLAs

✅*

✅

Linked issue SLAs are only available for the Time to SLA custom field for Server/DC instances. On Cloud, the linked issues are shown only as SLA panels.

Customer Portal SLAs

✅

✅

Reports

SLA Summary Report

❌

✅

SLA Details Report

✅

✅

SLA Durations Report

❌

✅

SLA Status Report

❌

✅

Gadgets

Periodic Met vs Exceeded SLA Gadget

✅

✅*

*All other gadgets are currently on the roadmap for Cloud version.

Periodic Met vs Exceeded Issue Gadget

✅

❌

SLA Status Pie Chart Gadget

✅

❌

SLA Success/Fail Counts Chart Gadget

✅

❌

SLA Success/Fail Rates Chart Gadget

✅

❌

SLA Durations Chart Gadget

✅

❌

SLA Working Duration Analysis Chart Gadget

✅

❌

Searching

JQL Functions

✅

❌*

Due to the limitations of the Cloud API, JQL Functions are not available.

Search via custom fields

✅

❌*

Only SLA Target date-based searches through the issue navigator are available at this point.

Permissions

Permissions

✅

✅

Export & Import

Export & Import SLAs

✅

✅

Rest API

REST API

✅

✅

Advanced Settings

Integrity checker

✅

❌

License management

✅

❌

Scheduled tasks

✅

❌

Escalation services

✅

❌

  • No labels