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TTS Cloud vs. On-Premise Versions

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The information on this page is subject to change as new features are added to TTS Cloud.

Features

On-Premise

Cloud

Notes

Next-Gen SLAs

Calendars

Calendars

SLA Start

Status

Date Field

Comment

✅*

Due to the limitations of Cloud API, limiting comment conditions to public/private comments is not available in the Cloud version.

Field

SLA End

Status

Date Field

Comment

✅*

Due to the limitations of Cloud API, limiting comment conditions to public/private comments is not available in the Cloud version.

Field

SLA Goal

Duration

Negotiation Date Field

Dynamic Duration

Next Business Day

No Target

SLA Pause

Status

Field Change

SLA Reset

Status

Date Field

Comment

Field Change

Post Function

Manual

SLA Notifier

Fixed Duration

SLA Goal Ratio

Email notifier

Slack notifier

Fire an event

Recalculate SLA data

Recalculation 

Where is my SLA?

Where is my SLA?

SLA Panel

Time to SLA Panel

✅*

The SLA Panel doesn't show a live countdown in the Cloud version.

SLA Panel Glance

TTS Custom Fields

Time to SLA Custom field

SLA Dates Custom Field

✅*

On Cloud, only SLA Target Date is available for the time being.

SLA Overview Custom Field

SLA Indicator Custom Field

SLA Overdue Custom Field

Linked issue SLAs

✅*

Linked issue SLAs are only available for the Time to SLA custom field for Server/DC instances. On Cloud, the linked issues are shown only as SLA panels.

Customer Portal SLAs

Reports

SLA Summary Report

SLA Details Report

SLA Durations Report

SLA Status Report

Gadgets

Periodic Met vs Exceeded SLA Gadget

✅*

*All other gadgets are currently on the roadmap for Cloud version.

Periodic Met vs Exceeded Issue Gadget

SLA Status Pie Chart Gadget

SLA Success/Fail Counts Chart Gadget

SLA Success/Fail Rates Chart Gadget

SLA Durations Chart Gadget

SLA Working Duration Analysis Chart Gadget

Searching

JQL Functions

❌*

Due to the limitations of the Cloud API, JQL Functions are not available.

Search via custom fields

❌*

Only SLA Target date-based searches through the issue navigator are available at this point.

Permissions

Permissions

Export & Import

Export & Import SLAs

Rest API

REST API

Advanced Settings

Integrity checker

License management

Scheduled tasks

Escalation services

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