HelpDesk+ sends feedback requests in Slack when users requests are completed. This is a great way to understand how you are doing in the eyes of your requestors.
What to know
Feedback requests are enabled by default when you install HelpDesk+
We send the feedback to Jira automatically for customers that have Jira Cloud (learn why only Cloud)
You can share feedback received with your team in a Slack channel.
How it works
A request is marked as resolved
The user receives a message from HelpDesk+ asking for their feedback
The user can optionally provide text feedback with their response.
Manage Settings
Login to your account.
Navigate to the Settings section under Helpdesk+
Update preferences
Disable/Enable feedback requests: Use the box "Send requests for feedback when issues are resolved"
Select a channel in Slack.
Save Settings