Create support requests

 

 

Create a request from the home tab

  1. Navigate to the Helpdesk+ home tab.

  2. Click create.

Helpdesk app under Apps section
Create request button in the home tab

Slack's shortcut key

HelpDesk+ ticket creation is also available from anywhere inside Slack via the message-bar shortcut menu.

  1. Click the shortcut key.

  2. Choose to Create support request.

 

 

Create from message action

You can create a HelpDesk+ support request from any Slack message, and Jira support tickets can be created from Slack messages you or anyone else types.

  1. Click image-20240502-180233.png to the right of a Slack message.

  2. Choose Create Support Request.

 

 

 

Create using an emoji

You can use a configured emoji to start a support request. These emoji mapping values are set in the HelpDesk+ account portal.

  1. You can use any emoji configured to be associated with a support ticket, or service desk.

  2. To create a ticket of that type, you simply add an emoji reaction to the message requesting service.

Adding an emoji opens the ticket entry form in Slack.

 

 

Creating from the /helpdesk command

  1. You can create a HelpDesk+ ticket from anywhere within Slack by typing /helpdesk.

  2. Choose to Create a support request.