Overview

You can make threads private when discussing sensitive information.

• You can use the emoji to create a private thread related to a Service Desk issue.

• Making a thread private will create a new direct message thread that will sync to the original issue.

Making a thread private

1. Select the ​Emoji icon when in a thread associated with a Service Desk issue.

2. Select Yes and go private in the window confirming the change to private.

3. The original thread will no longer sync to the issue, and the user will get a message from the bot in the HelpDesk+ App. The user can now message the bot directly, and the new thread will sync to the issue.