Ticket volume by support channel

Report purpose: Determine the Number of tickets coming in for support via different Channels

Instructions

The report is created using Reports and Timesheets for Jira app

1. Go to Jira > Reports and Timesheets > Custom Report

2. Change the report type to Chart > Bar

3. Click on the fields in the left hand side fields selector to add them to the report

   1. X-Axis => Service desk: Request Channel Type.

   2. Y-Axis => Common: Count of Issues

      Open

      

       

4. Click Run

Open