Overview
Mapping a request type you use frequently to an Emoji makes creating that request type in your channel easy.
You can create a channel based on global emoji mappings.
This configuration is at the channel level; different channels can have other configurations.
Enabling Quick Create Emoji Mapping
Type /helpdesk configure.
Click the Settings button under Advanced.
Click the Configure button under the Quick Create heading.
Choose a request type from the dropdown.
Choose an Emoji to map to the request type.
Save the settings.
