Unable to create project with Delegated Project Creator

\uD83E\uDD14 Problem

When the user clicks on create a project from the template it spins for a few seconds but then does nothing, and the create button appears again.

\uD83C\uDF31 Solution

Please verify if the user is able to see the create project from template option, if he is able to see that option as shown below then he has sufficient permission and he should be able to create a project using “Create Project from the template”

Verify if the user has added to the groups under “Permission settings” and if has added to the “Groups that can CREATE new projects”

1. Verify If the creating user does not have create project permission and if you are noticing in the logs.

   create-project-from-template.js:2 i {message: 'Request failed with status code 403', name: 'AxiosError', code: 'ERR_BAD_REQUEST', config: {…}, request: XMLHttpRequest, …}
   create-project-from-template.js:2 getAppPropertyCached sendStatistics true com.wittified.jira.project-creator
   create-project-from-template.js:2 getAppPropertyCached sendStatistics true com.wittified.jira.project-creator
   create-project-from-template.js:2 getAppPropertyCached sendStatistics true com.wittified.jira.project-creator
   create-project-from-template.js:2 getAppPropertyCached sendStatistics true com.wittified.jira.project-creator
   create-project-from-template.js:2 getAppPropertyCached sendStatistics true com.wittified.jira.project-creator
   batch.js?feature-issue-details-jiv-13648-bump-moment-monolith=true&locale=en-US:219 WARN: 'triggerPrivacyPolicySafeEvent' has been deprecated
   create-project-from-template.js:2 https://common.appfire.app
   create-project-from-template.js:2 {hostInfo: {…}, appInfo: {…}, clientInfo: {…}, eventInfo: {…}}
   create-project-from-template.js:2 com.wittified.jira.project-creator
   create-project-from-template.js:2 loggingEnabled true
   create-project-from-template.js:2 https://common.appfire.app
   create-project-from-template.js:2 loggingEnabled true
   create-project-from-template.js:2 https://common.appfire.app
   create-project-from-template.js:2 loggingEnabled true
   create-project-from-template.js:2 https://common.appfire.app
   create-project-from-template.js:2 triggering analytics event
   create-project-from-template.js:2 loggingEnabled true
   create-project-from-template.js:2 https://common.appfire.app
   create-project-from-template.js:2 triggering analytics event
   create-project-from-template.js:2 XHR failed loading: POST "https://apipcfj.wittified.appfire.app/api/1.0/rest/pcfj/project".
   (anonymous) @ create-project-from-template.js:2
   e.exports @ create-project-from-template.js:2
   

2. request the user to remove groups from all the groups under “Permission settings” and add them again in “Groups that can CREATE new projects”

3. Check if the “Create project from template” button is displaying or not and then add the group to other groups in the “permission settings” and check. please try multiple times if it didn’t work for the first time.