Problem Statement
While creating a snapshot of a project with several issues, if the process is interrupted and when an attempt to take another snapshot is made, the below error is thrown:
Error Message
Job with name 'com.botronsoft.jira.rollout.snapshot' has already been scheduled.
Log Entries
ERROR user1 445x98019x1 116nnw6 10.251.86.81,10.80.80.8,10.53.49.80 /rest/configuration-manager/1.0/snapshots/progress/4 [c.b.j.r.impl.rest.AbstractResource] com.botronsoft.jira.rollout.jobs.JobAlreadyScheduledException: Job with name 'com.botronsoft.jira.rollout.snapshot' has already been scheduled java.util.concurrent.ExecutionException: com.botronsoft.jira.rollout.jobs.JobAlreadyScheduledException: Job with name 'com.botronsoft.jira.rollout.snapshot' has already been scheduled
Environment
| Application | Jira |
|---|---|
| Version | Server |
Cause
CMJ allows only one snapshot creation at a time. It means, before you attempt another one, you should wait for the current one to complete.
Solution
To kill an ongoing process of snapshot creation, here are the two options:
- When an operation is running in the background, wait for the previously started operation to complete. You can monitor this in the CMJ's Audit log, for a message that suggests the snapshot is created.
- Rarely, the operation can get stuck because of an unexpected issue with the platform. In this case, the solution is to restart JIRA and create a new snapshot.