This article explains how to retrieve the debug logs for Wittified apps in Jira.
Instructions
- Log into your Jira instance as Jira administrator and navigate to (Cog Wheel) > System > Logging and Profiling page.
- In the Default Loggers section, click the Configure link:
- Add Package name as com.wittified, select Logging Level as DEBUG and click Add to apply the changes.
The added package can be seen under the Package name: - Perform the action that is causing the issue again.
- Generate a support zip file and share/save it as required.
Generating a support zip file
- Log into a Jira instance as administrator and navigate to (Cog Wheel) > System > Troubleshooting and support tools.
- Select Create support zip and click Create zip.
- Once the support zip is generated, click Download zip: