Purpose
This page describes how to obtain the CloudID from the JWT token in order to further identify the Jira instance in the Canned Responses cloud environment. It allows you to find and send the CloudID to Appfire support easily.
Runbook:
Access your JIRA instance and turn Developer Tool (F12)
The following runbook has been created in Chrome browser, but developer tool is avalaibe in most of them.
Navigate to Canned Responses and navigate to the Network tab in the Developer tool
In the Filter type: app-page? and select the request entity. Next copy JWT ticket as per the screenshot below:
Navigate to https://jwt.io/ and copy the JWT token to the Encoded section.
The value under the iss key is the CloudID.
"iss": "eaef1179-0a95-3a3e-9d08-d4d9881db5dc",
Based on this ID Canned Responses instance can be recognized by Appfire Team.