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Customer satisfaction feedback (CSAT) in Slack

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Overview

HelpDesk+ sends feedback requests in Slack when users' requests are completed. This is a great way to understand how you are doing in the eyes of your requestors.

  • Feedback requests are enabled by default when you install HelpDesk+.

  • You can share feedback received with your team in a Slack channel.

  • Feedback results can be viewed on the account portal.

    • Result export is coming soon! Reach out to be notified when this feature arrives.

How it works

  1. A request is marked as resolved.

  2. The user receives a message from HelpDesk+ asking for their feedback.

  3. The user can optionally provide text feedback with their response.

Manage Settings

  1. Login to your account.

  2. Navigate to the Settings section under Helpdesk+.

  3. Under General Settings:

    • Turn on/or off feedback requests: Use the box: Send requests for feedback when issues are resolved.

    • Select a channel in Slack.

  4. Save Settings.

General Settings Panel in the account portal

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