Overview
HelpDesk+ home tab allows you to approve any request assigned to you for review and stay compliant with trackable actionable notifications.
Slack notifications enable you to manage change requests, saving time and effort easily.
You can approve or reject a request, add relevant comments, and get notified when a request requires your approval.
Approving requests from the HelpDesk+ home tab
Navigate to the HelpDesk+ home tab.
Click the View button next to awaiting approvals (if any are listed).
Click the View button next to the approval you want to review.
Review the request.
Click the Approve or Reject button.
Add any relevant comments to your response.
Getting notified when requests require your approval
Users will be notified that a request in the app home tab is awaiting approval.
Navigate to the Helpdesk+ home tab.
Click on the bot messages tab.
Click the View button next to the approval message.
Click the Approve or Deny button.
Enter an approval message (optional).
Click Submit.