Jira connection FAQ

Why do I need to connect the bot to Jira?

Jira Integration+ uses the Jira APIs to get information and create and update tickets when the bot is used. The Jira Application link process is the most secure way to connect Jira to applications.

What kind of security is used?

Jira application links are built on industry-standard secure OAuth connections.

Is there an alternate connection option aside from application links?

Jira provides several different methods for connecting applications, but none are as secure as an application link, which Atlassian recommends.

Do I need to be a Jira Admin?

To create the application link, you need admin access to your Jira instance. Please contact your Jira administrator to get the necessary access, or have them log in to Nextup to complete the setup.

What if I don't have permission, can someone else complete this step?

Yes, Jira Integration+ will automatically connect the accounts from anyone on your Slack team to the account you created. Upon login, the process can be completed.

What are your static IP addresses?

34.194.199.171

34.236.19.214

52.6.115.168

54.83.165.114