Using TTS Fields to Retrieve SLA Metrics with Better Excel Exporter

Owned by Derya Özdemir
Last updated: Oct 03, 2023
2 min read

This page is about Time to SLA for Jira On-Prem.

In the issue navigator, Time to SLA has several custom fields that you can export. The Time to SLA custom fields hold even more valuable data than what’s visible in the issue navigator. You can use the SLA Dates Custom Field to grab this data individually, sort it within the issue navigator, and export it into Excel. Don't forget to publish the workflow to see the post function in action.

If your SLAs were created as legacy SLAs, this will work with it.sla.description. If they were created as next-gen, they will work with it.slaName instead.

Full-Blown Excel Reports with Hassle-Free Time to SLA Integration

Looking for more than a standard Excel export in Jira? Then have a look at the Better Excel Exporter for Jira. It's closely integrated with Time to SLA, allowing you to export all Time to SLA custom fields into Excel in a highly customizable way.

Using the powerful features available in the Better Excel Exporter app on Time to SLA data, you can easily create stunning SLA reports.

Check out a sample Excel export with SLA metrics generated by the Better Excel Exporter app to get an idea.

You can export the Time to SLA specific custom field types like Time to SLA, Overdue Status, SLA Indicator, SLA Overview, TTS - Time String, and TTS - SLA Dates into Excel. The Better Excel Exporter app automatically recognizes the Time to SLA managed fields and exports them accordingly. Click here to learn more about the Better Excel Exporter for Jira and Time to SLA integration.