This page is about Time to SLA for Jira On-Prem.

The SLA Success/Fail Counts Rates Gadget shows a stacked bar chart of the success and failure rates of selected SLAs.

This tutorial will walk you through the process of adding the Periodic Met vs. Exceeded SLA Gadget to your dashboard.

Add The SLA Success/Fail Rates Chart Gadget

1. Go to the Dashboard you want to add the gadget to.

2. Click Add gadget or Add a new gadget.

3. Search SLA Success/Fail Rates Chart gadget.

4. Click Add Gadget.

5. The SLA Success/Fail Rates Chart gadget configuration screen will appear.

6. Select a Filter or a Project to pick which issues to include in the gadget.

7. Select SLAs to include in the count or leave it blank if you want to include all SLAs.

8. Tick Include Progressing SLAs if you want to see SLAs which are still in progress.

9. Create a Custom Gadget Title.

10. Select Refresh Interval.

11. Click Save.

That’s it! The gadget will now appear on the dashboard.

Time to SLA gadgets use Lucene indexes to ensure a scalable dashboard experience, just as Jira gadgets do. Problems in those indexes might result in inconsistent numbers sometimes. If you experience such a problem, you can find possible solutions here.