How to migrate Canned Responses Pro templates from Server/DataCenter to Cloud

Owned by Paweł Mazur
Dec 21, 2020
1 min read

If you are planning to move from Jira Server/DC to Jira Cloud instance with Canned Responses Pro, you may migrate the templates in Canned Responses Pro to Cloud without rebuilding all of them.

Instructions

  1. Login to your Jira Server/DC as an admin

  2. Go to Jira Administration → Manage Apps → Canned Responses Pro → Import/Export

  3. Export → Download

  4. Now you should have the file named “canned-responses-DD_MM_YYYY.csv”

  5. Login to your Jira Cloud instance

  6. Install Canned Responses Pro and apply a valid license

  7. Go to Jira Administration → Manage Apps → Canned Responses Pro → Import/Export

  8. Upload the file you just downloaded in step 4

 

Macros' name related to custom field might be changed since the custom field ID could be different between your Server/DC instance and Cloud instance

Some macros named differently between Server/DC and Cloud version, you may need to change the macro’s name before using the template after migration. Below table will be listing out the differences between some macros.

Related Fields

Available macros in Server/DC

Available macros in Cloud

Related Fields

Available macros in Server/DC

Available macros in Cloud

Assignee

$assigneeUserName$
$assigneeFirstName$
$assigneeLastName$
$assigneeName$

$assigneeAccountId$
$assigneeFirstName$
$assigneeName$

Reporter

$reporterUserName$
$reporterFirstName$
$reporterLastName$
$reporterName$

$reporterFirstName$
$reporterAccountId$
$reporterName$

Current User

$currentUserDisplayName$
$currentUserFirstName$
$currentUserLastName$
$currentUserName$

$currentUserAccountId$
$currentUserFirstName$
$currentUserName$