SP cloud - FAQ

What is the limit of questions in the survey?

There can be up to 50 questions per survey and up to 2500 characters per answer.

Can I brand my surveys?

HTML is supported in the survey form so you can get creative there. And we're considering adding more features. Let us know at support@appfire.com if you have an idea or request.

Can I see survey information on the ticket without having to click on the glance (panel)?

Yep. According to Atlassian there are two options for the glance in the ticket glance display when you open a ticket:

1. New display hides the glance, and you need to click on it to see the results.
2. Old display makes the glance visible immediately. To enable this view, add ?oldIssueView=true to your URL. As a result, you will see the information on the ticket age without any additional clicks.

I have created a survey using your plugin, why does the survey not send / email not received?

There could be a few possible reasons for this:

1. This survey is not yet active. You can activate it in the list of surveys for the project.

2. The survey recipient is set to Assignee but the ticket is unassigned.

3. The ticket that you used to test the email survey did not progress to the stage selected for the survey trigger point that you define in the Conditions tab of the survey. 
4. The 'Send survey once per ticket' option is selected instead of 'Send surveys for all tickets' under Additional conditions in the Conditions tab.
   
   

Can I expect that the Cloud version has the same functionality as the Server version?

We're working hard to ensure the most similar functionality in Cloud as you're used to seeing in Server. But it may not be totally the same due to different architecture between Server and Cloud Jira versions.

Feature	Server/DC	Cloud	Note
Permissions to view survey reports, feedback and rating
1 Click Survey			Scheduled
Surveys recipients: Single user, User group, Multi User Picker CF, Custom		*	In Jira cloud assignee, reporter, custom user, custom group are available
Survey Email can include weblink or rating form
Work with rating or 'yes/no' option
Rating Elements: numbers or stars			Scheduled
Custom Rates count (0-10)			Scheduled
Ask users for a comment
Thank you message
URL for expired surveys			In Jira cloud, you can set up a re-direct URL for answered surveys
Different types of questions, option 'Required question'
Preview			Scheduled
Test survey			Scheduled
Trigger Point (status change, JQL match, manually)
Trigger a SIL script			Scheduled
Frequency sent survey
Branding your surveys (email, form, background)		*	HTML is supported in the survey Email & Form
Custom Table Report
Survey Dashboard			Scheduled
Survey information in the ticket
Export Survey results (CSV, PDF, XLSX)		*	in Cloud - only CSV
Select color of stars			Scheduled
Set up custom SMTP Server
Jira Service Management support
Multiple active surveys per project			Scheduled

I have an issue with export Survey Feedback Report.

You are able to export Survey Feedback Report to CSV format. The view of the exported file depends on the regional settings of your computer. Examples:

Find how to check your settings on Mac and Windows.

See how to split text into different columns below.

I have another question, where do I get help?

Yes, let's talk! We'd be happy to help. You can always reach us at support@appfire.com, and we'll get you covered.