May 2022 News

May 2022

Reporting dashboards for Users of the Customer Portal in Jira Service Management

Yes, you heard right! You can now permit the access to users of Customer Portals in your Jira Service Management instance. Ask your admin to enable it and share your awesome metrics with your customers.

And it is as easy as selecting your customers right into the permissions settings of your dashboard! Read more in Manage Access of Users and Organizations to the Jira Service Management Customer Portal.

Advanced Permissions for dashboards are here!

We are happy to provide our enterprise customers with a granular way to restrict the access to their reporting dashboards. And the way of setting the different levels of permissions are going to sound familiar to many users, since we mimicked Confluence’s page restrictions schema:

Anyone can view and edit: Anyone in your Jira or Confluence instance is able to access the dashboard content.
Anyone can view, some can edit: Anyone in your Jira or Confluence instance is able to view the dashboard content, but only some users/groups can edit it.
Only specific people can view or edit: Only selected users/groups in your Jira or Confluence instance are able to view and/or edit the dashboard content.

Read more details in our documentation Manage Permissions on Dashboards!

Global Access Restrictions are here too!

To avoid the usage of the app among some users and groups, admins can restrict the access to the product i.e., choose which user(s) and group(s) will be able to access to the app functionality.

Read more details in our documentation Manage Global Access Restrictions

Multiproject Jira Service Management gadgets

Now all our Jira Service Management gadgets are multi-project, which means that you can report across your whole portfolio of projects. Do you need to know the workload of all your agents? the customer satisfaction across all support teams? SLAs at organization level? no problem, these gadgets have it covered for you: Time to Resolution, Time to First Response, Created vs Resolved requests, Agents' Workload, Customer Satisfaction, SLA Accomplishment.

Misc

The content of the IQL Search gadget can now be also exported to XLSX and CSV
The Rich Text gadget now supports external videos, math formulas and more formatting options

Bug Fixes

Our bug hunters are crushing bugs 🐞🐞🐞 like crazy! Check more info in the Release Notes of each version.