Incoming Mail Handler

Incoming emails can be efficiently processed using SIL scripting, providing an unparalleled level of flexibility. Review the following video for an overview of this feature.

https://fast.wistia.com/embed/medias/1zu9iz5vix.jsonp

The sample script used in the video is listed below. For more details, please see the configuration page that describes this feature.

IncomingEmail mail = getIncomingEmail();

string issueKey = mail.subject;
if(issueExists(issueKey)) {
    // add comment

    string commentText = mail.body;
    string userCommenting = getUserByEmail(mail.from).key;
    
    addComment(issueKey, userCommenting, commentText);
    attachAllFilesFromEmail(issueKey);
    
} else {
    // create issue
    
    string summary = mail.subject;
    string description = mail.body;
    
    string [] fields = {};
    fields += {"reporter", getUserByEmail(mail.from).key};
    
    createIssue("PROJECT NAME", "", "Task", summary , "Minor", description, {}, "", "", fields);
}