Supported Object Types

Configuration only

If exporting or importing only the configuration of projects, the objects listed below can be handled. Links provide further information specific to some object types.

Global objects

• Issue Type

• Issue Type Scheme

• Custom field (including its configuration schemes)

• Workflow Scheme

• Workflow

• Screen Scheme

• Screens

• Issue Type Screen Scheme

• Field Configuration Scheme

• Field Configuration

• Event Types

• Status

• Resolution

• Priority

• Priority Schemes (since version 2.2.4)

• Issue link types

• Project role

• PermissionScheme

• Notification Scheme

• Issue Security Scheme

• Group

• User

• Category

• Filter

• Dashboard

• Agile boards: Scrum and Kanban

Project-specific objects

• Components

• Versions

• Members of project roles in the project

• Service Management:

  • (since version 2.3.0)

    • Request types (including their fields, predefined values, and status mappings)

    • Request type groups

    • Queues

    • SLAs (including calendars, goals, and start/stop/pause conditions)

  • (since version 2.3.2)

    • Automation Rules and Default Event User

    • Notification Rules

    • Approvals

  • (since version 2.3.4)

    • Portal settings (name, intro text, announcement, whether agents can manage announcements). Logos are not supported.

    • Email integration settings

    • Knowledge base integration

    • Customer satisfaction feedback survey configuration

    • Custom reports

  • (since version 2.3.8)

    • Customer Permissions

Complete projects

If exporting or importing complete projects(i.e., their configuration, data, and attachments), the following object types will be handled in addition to the previous list of configuration objects:

• Issues, including all their parts like:

  • Comments

  • Worklogs

  • Change history

• Attachments

• Issue links

• Any missing users that are referenced by the issue data being imported

• Service Management:

  • Customer satisfaction feedback survey results (since version 2.3.5)

  • Organizations (since version 2.3.6)