Indexing never finishes

Owned by Daniel Turczanski, created
Last updated: Dec 06, 2023 by Deborah Scott
1 min read

Problem

The indexing progress bar is hanging for more than an hour

In rare situations, Jira configuration may prevent our indexing service from accessing issues on your Jira.

Solution

  1. Follow the steps in the App Permissions.

  2. Contact our support and make sure to include your Jira URL

Our support team will help if your indexing is stalled.

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