How do I resolve a SSL certificate issue?
- Megan Storie
- Dallas De Marr (Deactivated)
- Michelle Ruoff
Overview
Valid SSL certificates form a foundation of secure connectivity between our systems and your Jira instance.
We validate your SSL certificate automatically.
Self-signed certificates cannot be verified and, therefore, are not trusted by our system.
We use a plugin for Node.js that handles the validation for our system.
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SSL Validation
Learn more about how SSL certifications are verified here.
What do you think if you have a self-signed certificate
If you use a self-signed certificate with your Jira instance and would like to use our services you have a few options.
Migrate to a public certificate - we recommend Let's Encrypt if you want a free option. Here is a tutorial on how to get it set up with Jira.
Connect without SSL - we DO NOT recommend connecting this way for production instances, but sandbox or pre-production instances can be connected without SSL.
Explore our enterprise option to self-host our software.