Support for Atlassian Server Products (and apps like BigPicture) is ending in February 2024.
Are you planning a migration to Cloud? Make sure you don't lose your BigPicture data/configurations in the process. Check out this page for information on how to migrate BigPicture's data to Cloud. If you have any questions please email support@appfire.com
BigPicture Power-Up for Trello Troubleshooting Guide
Getting the logs from the developer console
To get the above-mentioned logs, follow the steps below:
- Considering that you use
Chrome
browser, pressF12
on your keyboard to open the developer console, - Open
Trello
and launchBigPicture Power-Up
, - Perform a page refresh and wait patiently until all the logs are displayed in the console,
- If some errors show up, right-click on the area highlighted in red and select
Save as...
- Attach downloaded content to your support ticket.
Getting Organization ID
In BigPicture Trello, to get information like the organization ID or the board ID:
1) Enter the board.
2) In the browser address bar, type '.json' at the end of the address and press Enter.
3) You should get the *.json file in your browser window. Now, you can search for the information you are looking for (i.e., to get organization ID, just search for 'idOrganization').