Automatically retry failed sync jobs

Owned by Mark Kleinsmith
Last updated: Aug 29, 2024 by Jeff Gleeson
2 min read

Connector can be set to retry failed Salesforce auto-sync jobs automatically. These jobs occasionally fail due to service disruptions or other factors. 

Retries are only triggered when the server responds with a 503 - Service Unavailable status code.

Failed jobs are automatically retried up to five times, at approximately 5, 10, 30, 60, and 90 minutes from the first failure.

This feature is not enabled by default. To enable it, a Salesforce administrator must follow the steps below.

For additional information about this feature and to learn how to view the status of failed sync jobs, refer to View all failed sync jobs and retry status on Salesforce.

Steps to enable auto-sync retry

  1. In Salesforce, navigate to Setup.

  2. Enter Custom Settings in the Quick Find field and click the Custom Settings entry when it appears in the list.

  3. In the Label column, click Sync Feature. The Sync Feature page opens.

  4. Click New to continue.

  5. Click the Enable Autosync Retry option to enable it.

  6. Click Save.

The Autosync retry option is now set.

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