Share deployment data with the support team
- Julver Petrova (Deactivated)
Consent for sharing deployment data with Appfire’s support team
At Appfire, we deeply care about our users and partners’ success. To enhance your experience with CMJ Cloud, we’ve introduced a new feature for greater supportability. It lets you share selected deployment data with our support team, ensuring quicker resolution of issues. Also, you can turn this feature on and off at any deployment phase. Sharing deployment data is usually required by the support personnel after creating a support ticket.
CMJ Cloud doesn’t log a support ticket to Appfire’s support team when you enable deployment data sharing. Remember that you still need to choose the Get support option to create a ticket to let our team know you need help. By sharing your data first, however, you’ll get a much quicker resolution to your issue.
The data-sharing preferences are enabled per deployment. This means that you need to set them in each deployment you’re willing to share with our support team. Also, with this feature, you only grant our support team access to selected deployment data.
You can give consent for sharing data with the support team in the following cases:
For failed deployments, look for the help icon ( ) at the bottom-right corner of the page with the error.
For existing deployments, open a selected deployment and find the help icon ( ) at the bottom-right corner.
For new deployments, look for the help icon ( ) at the bottom-right corner of any page after providing a name and destination for your deployment.
Find more details in our step-by-step guides below.
We’ll keep the data you share with Appfire for 30 days. However, you can stop sharing deployment data with support at any time. See how to stop sharing in our step-by-step guide below.
The image below shows you where to find the help and support options for a deployment.
What data you can share for your cloud-to-cloud deployments
You can share the following deployment data with Appfire’s support team:
Source configuration
This option includes the projects and boards added to the deployment and all configuration elements and users associated with these projects.Applied transformations
This option includes all transformations applied to the projects and configuration elements in the deployment scope. Applying certain transformations can lead to deployment issues, so sharing that data with the support team is essential.Destination configuration
This option includes destination projects, configuration elements, and users affected by the source configuration being deployed.
Last change time
CMJ Cloud remembers and shows when you’ve shared data or changed your sharing preferences. Each time you click Confirm in the Share info with the support team window, the Last change time is updated.
Step-by-step guides for sharing deployment data
In the following sections, we’ve put together instructions on sharing data for failed, new, and existing deployments and how to stop sharing data.
Share data for failed deployments
To share deployment data with Appfire’s support team:
If the deployment fails, click the help icon ( ) at the bottom right of the error page. If you have already closed the failed deployment, navigate to the Jira > Apps > Configuration Deployment page and click the View button for your deployment in the Manage deployments list.
Click the help icon ( ) at the bottom right of the deployment page.
In the Get help on this deployment window, choose the Share info with the support team option.
In the Share info with the support team window, check the boxes of the information you would like to share and click Confirm.
Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you’ll have it on all deployment pages.
The video below demonstrates how to enable data sharing for a failed deployment.
Share data for new deployments
To share deployment data with Appfire’s support team:
Navigate to the Jira > Apps > Configuration Deployment page.
Click the New deployment button.
Аdd a name and destination Jira Cloud URL, and click Select to move to the next page.
In any of the following pages of the deployment wizard, you can enable sharing data with Appfire’s support team. To do that, click the help icon ( ) at the bottom right of a deployment page. The options for data sharing are especially useful when you hit an error causing a failing deployment.
In the Get help on this deployment window, choose the Share info with the support team option.
In the Share info with the support team window, check the boxes of the information you would like to share and click Confirm.
Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you’ll have it on all deployment pages.
The video below demonstrates how to enable data sharing for a new deployment.
Share data for existing deployments
You can also share data from older deployments. All you need to do is open a previous deployment and enable the data sharing.
To share deployment data with Appfire’s support team:
Navigate to the Jira > Apps > Configuration Deployment page.
Click the View button next to a deployment in the Manage deployments list.
Click the help icon ( ) in the bottom-right corner of the deployment page.
In the Get help on this deployment window, choose the Share info with the support option.
In the Share info with the support team window, check the boxes of the information you would like to share and click Confirm.
Check if you see the SHARED WITH SUPPORT status at the bottom right of the page. The status means you’ve successfully shared your data with our support team, and you’ll have it on all deployment pages.
The video below demonstrates how to enable data sharing for an existing deployment.
Stop sharing deployment data
To stop sharing deployment data with Appfire’s support team:
Navigate to the Jira > Apps > Configuration Deployment page.
Click the View button next to a deployment with shared data in the Manage deployments list.
Click the SHARED WITH SUPPORT status at the bottom right of any deployment page.
In the Share info with the support team window, click the Stop sharing button or uncheck the boxes of the information you had previously shared and click Confirm.
You’ll return to the Get help on this deployment window. You can again choose between the options or click Close to return to the deployment.
After you stop the data sharing, check if the SHARED WITH SUPPORT status has reverted to the initial help icon ( ) at the bottom right of the page.
The video below demonstrates how to stop the deployment data sharing.