Get help

Find help using Configuration Manager for Jira Cloud

This document informs you about the different channels to get help with the Configuration Manager for Jira Cloud-related questions, requests, and issues.

Open

Where to start

If you encounter any problems using or setting up Configuration Manager for Jira (CMJ) Cloud, please let us know — we're here to help!

• First, look for information in CMJ Cloud’s documentation.

• If you need assistance, raise a support request at our Support Portal.

Raise a support request

To raise a support request:

1. Visit Appfire’s Support Portal and raise a support request with the deployment ID (error messages that appear in CMJ Cloud’s UI contain the ID).

2. Provide as much information as possible, and add screenshots if there’s an error in Jira’s UI.