Browser Notifications
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Chat for JSM can be set up to show browser notifications to agents when new messages from customers arrive. This feature ensures that support agents receive real-time updates on customer messages, even when the browser window is not in focus.
When the support agent clicks on the notification popup, the Chat Dashboard window opens.
Before You Begin
The supported browsers are:
Google Chrome
Microsoft Edge
Mozilla Firefox
Apple Safari is currently not supported for browser notifications.
How to Set Up Browser Notifications
Support agents can access the notifications button on the Chat Dashboard, which will provide instructions based on their browser. Follow these steps to configure browser notifications:
Open the project and select Chat for JSM from the sidebar menu.
Click on the Notifications tab.
To enable browser notifications, click Allow browser notifications.
Follow the instructions provided based on your browser:
After allowing notifications in your browser and your operating system, return to the Chat for JSM > Notifications tab and check the desired options.
Browser Notification Options
Browser notifications give support agents a few different options. These are:
New requests – Receive notifications when a customer initiates a new conversation in the Chat Widget, ensuring timely awareness and response.
Messages in the requests assigned to me – Stay informed about messages specifically related to requests assigned to you and never miss critical updates within your direct responsibilities.
Messages in the requests watched by me – Get notified about messages in requests you are the watcher. This way, support agents can monitor discussions beyond their direct assignments for a comprehensive view and proactive support.
Notify when I’m offline – Enabling this will ensure the support agent will receive notifications even if their status is offline. By default, notifications will appear only for online users based on their availability status in the app. The agent status can be seen on the Chat Dashboard. To learn more, refer to the related documentation.