It's unlimited. We have tested up to 10K+ surveys per project and it worked.
It's unlimited too. Some of our customers are using surveys with 50+ questions without any issues, and this is not the limit.
Yes! You can add your company logo, theme, add colors – Surveys for Jira support HTML and CSS formatting.
Yes. Data tables support export formats to CSV, PDF, XLSX, data copy and table printing.
Yes, skipping logic is supported. You can use JQL filter for filtering the issues for which the survey will be triggered or select a frequency percentage configuration using which you can choose how often the survey should be triggered. For instance, you can send surveys for issues with "High" priority only.
There could be a few possible reasons for this:
This has been documented by some other survey companies as well. Sometimes your email client of choice might not render the form correctly. Please try another email client. If the issue persists please use our Custom Survey function so that the emailed survey includes a link to your customized HTML survey.
See here for further details on the rendering issue:
The surveys are not deleted, reduced number of report entries is caused by the change of the report model starting from version 3.0. We had to change the report model as the old one blocked further development. The new report model enables us to further improve the report functionality in the direction we have planned.
Unfortunately the data migration of all entries from the old model to the new one was not possible because required information for a new model was missing in some old entries and was not possible to collect. Thus, during data migration we had to invalidate report entries which did not have linked date report entry with it and which were linked to the issue that had no assignee or reporter.
The old data is still there and you can see and use old report entries if you install the previous version of the Surveys for Jira.
The amount of surveys you see in the 3.0 version is the amount of entries that had required info for migrating to the new model. We had to make this step for providing better user experience and further growth of the project.
You can customize your surveys in any way you want, and they will be sent out based on the trigger points and frequency that you define. But in addition to that you can now force send surveys without changing the general rule for your surveys.
If you also use our other app Power Scripts, you can add automation to your surveys as well. Starting with v3.2.3 for Jira 7 and v3.3.3 for Jira 8, we have added the possibility for you to trigger other actions once the survey is sent or survey feedback is received.
For instance, you can have an automatic comment posted in the ticket indicating that the survey was sent or change assignee, create another ticket, and so on. Now the endless possibilities of SIL are brought into Surveys for Jira.
In addition to viewing results in the app UI inside Jira, you can also use REST API to retrieve survey data and work with it further in other systems.
You can see this error message if you missed putting the required placeholders in Form body: #form & #SdQuestion. Find more here.
We do not have a special option for this purpose. But you may configure an appropriate survey and use the 'Rating by issue count' report to obtain the percentage of promoters (share of '9-10' rates from total), detractors (share of '0-6' rates from total), and calculate NPS as a difference. This report is available in Cloud plugin version as well as in Server/DC.
We're working hard to ensure the most similar functionality in Cloud as you're used to seeing in Server. But it may not be totally the same due to different architecture between Server and Cloud Jira versions.
Feature | Server/DC | Cloud | Note |
---|---|---|---|
Permissions to view survey reports, feedback and rating | |||
1 Click Survey | |||
Surveys recipients: Single user, User group, Multi User Picker CF, Custom | * | In Jira cloud assignee, reporter, custom user, custom group are available | |
Survey Email can include weblink or rating form | |||
Work with rating or 'yes/no' option | |||
Rating Elements: numbers or stars | |||
Custom Rates count (0-10) | |||
Ask users for a comment | |||
Thank you message | |||
URL for expired surveys | In Jira cloud, you can set up a re-direct URL for answered surveys | ||
Different types of questions, option 'Required question' | |||
Preview | |||
Test survey | |||
Trigger Point (status change, JQL match, manually) | |||
Trigger a SIL script | |||
Frequency sent survey | |||
* | HTML is supported in the survey Email & Form | ||
Custom Table Report | |||
Survey Dashboard | |||
Survey information in the ticket | |||
Export Survey results (CSV, PDF, XLSX) | * | in Cloud - only CSV | |
Select color of stars | |||
Set up custom SMTP Server | |||
Jira Service Management support | |||
Multiple active surveys per project |