If the scoring calculation needs improvement you can tweak the score formula or create a completely new one. You can use simple math operators as * / - + ( ), numbers and metrics.
Basic formula edit
From Project menu navigate to the Priorities tab.
Click on the Customize button the top-right corner.
Click in the Score formula field and use delete key to remove the metrics or operators and type to add new ones.
You can click on metrics and operators to change them
Click on Save changes button to save your new formula
Advanced Formula edit
If you want more flexibility when editing Scoring formula then you can use Advanced edit mode.
In the Edit template in Score formula section click on Switch to advanced mode button
Type in the field to edit it
Click on Save changes button to save your new formula
Metrics in Advanced edit mode need to be wrapped in the braces (curly brackets). Eg. {{Reach}}
If you’re using the prioritization template whose formula you’re editing then you have the option to apply changes to all project or create completely new template and apply changes only to the project you’re currently in.
Have questions? We’re here to help! Raise a request for support: https://appfire.atlassian.net/servicedesk/customer/portal/11.