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Customize Footer Messages

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Overview

The footer message indicates that the ticket originated from the bot and provides a link back to the original channel message for context. You can customize these footer messages according to your preferences, incorporating variables like username, user email, channel link, and message link as needed.

You can customize the footer after issue creation and updates from Slack.

Customize your footer message

  1. Go to the account portal.

  2. Navigate to the settings tab.

  3. Scroll down within the settings menu to find the Footer Message section.

  4. Select Custom footer message after an issue is created from Slack.

    1. Optional: Select Custom footer message after an issue is updated from Slack.

  5. Select variables for your message.

  6. Click save settings.

  • To ensure proper text rendering, placing the correct code in the customization field is important. Incorrect code can disrupt the readability of the text and cause the Slack message to not link properly.

  • The default setting, provided for reference, is Created with [Jira Integration+|::slackMessageLink::] for ::slackUserName:: (::slackUserEmail::).

Please note that once new code is applied and settings are saved, there's no way to revert to the default setting.

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