Creating a Support Request

Creating support requests in HelpDesk+ for Teams can be done through various methods. Here's a step-by-step guide on how to initiate a support request using different approaches:

Use the Create Request message action

From any chat, select a message you want to turn into a support request.
Click .
Select Create Request. You may need to click More Actions > at the bottom.

a screenshot from Microsoft Teams showing the Create Request option for HelpDesk

Chat with the Bot

Go to the HelpDesk+ channel in Teams.
Enter create request and send it.
Select from the suggested support requests or select Not seeing the ticket you need?

Alternatively, when chatting with the bot, simply enter your request, and it will find the relevant request type.
For example, typing 'I need help with a password reset' might suggest 'Get IT Help,' while 'Could I get a new iPhone?' could display 'Request new Mobile Device.'
Once you click on the suggested request type, your question will automatically become the summary of the new request.

Use the Create Request button in the header

From the HelpDesk+ channel in Teams, click Create a Request in the header. You may need to click the 4 more drop-down to access this option.

Use the Create Request option from the message field

Clickbelow the message field in Teams.
Click HelpDesk+.
Click Create Request.

Alternatively, you can search for a support request type or just type support and select from the options presented.