Whenever multiple issue creation is configured for 'creation on a transition' post function and same transition occurs again after the reopening of the issue will create duplicate issues. This article explains on how to restrict creation of duplicate issues when issue is reopened.
Instructions
- Log into Jira system as a Jira Administrator and click
> Issues > Projects - Navigate to the intended project and Click on Project Settings > Click on target Workflow
- Click on target transition where Create on Transition is configured.
- Let's assume below is the sample post function configured for Creation of multiple issues for Custom field value selection. Please Click Here to know more on How to create multiple issues with help of 'Create Issue on Transition'.
- Click On
to edit Create Issue Post function
6. Click On Conditions and Configurations
7. Write a below JQL query in JQL section and below query checks whether original issue was in closed status or not.
8. Add below condition and issues will be created only when below condition is true.
9. Update the configuration and updated post function looks like below.
10. Publish the workflow before executing the transition. You will be able to see that no duplicate issues will be created when same transition occurs post reopen of the issue.
The suggestion is to test this scenario in a test environment before implementing the same in the production.