Issues created by using 'Create on Transition' do not copy Assignee / Reporter

Problem statement

A few users of Create on Transition reported an error that they have noticed. The Create issue post-function is not copying the values from the Reporter and/or Assignee field to the newly created issue.

Error message

Ignore adding User(User) for user: User does not have Reporter permission to the project SAMPLE

Ignore adding User(User) for user: User does not have Assignee permission to  the project PMNGT

Environment

Solution

According to the error that you get, make sure the respective reporter or assignee or the user who is performing the transition has the below permissions under the respective target project permission scheme:

• Create Issues
• Modify Reporter / Assignable User
• Assign Issues

Troubleshooting steps

Use the following troubleshooting steps to ensure the reporter or assignee or the user who is performing the transition are having the required permissions as mentioned above:

1. To verify user permissions: 

   • Navigate to the intended project. 

   • Select Project Settings from the left bottom corner of the screen.
   • From the Settings menu, select the Permissions option.
     1. If the error message is with the Reporter field, then verify whether the user, who is executing the transition or the reporter, has Create Issues, Modify Reporter (as shown in the below screenshot):
        
     2. If the error message is with the Assignee field, then verify whether the user, who is executing the transition or the assignee, has Assignable User,  Assign Issues (as shown in the below screenshot):