Support policy
- License must have a non-expired maintenance window.
- Add-on version must be used with compatible host server version as indicated in the Marketplace listing.
- The latest add-on version compatible with the host server version is supported. You will be asked to upgrade to the latest add-on level for problem determination and fixes in most cases.
- Host server version support is indicated in table above. General rule is to support at least the last 3 current host server versions. Limited support may be available for earlier versions up to their end of life (EOL) following Atlassian Support End of Life Policy.
- A version, in our terminology, means a release indicated by x.y (like 4.1). Minor/maintenance versions (like 4.1.1) are not counted.