This page is about Chat for JSM Cloud. Using Server or Data Center? Click here.
You can have Chat for JSM and Microsoft Teams bi-directional synchronization if your Jira instance is connected to Microsoft Teams.
Jira Service Management works with Microsoft Teams through an app called Atlassian Assist.
JSM and Microsoft Teams integration via Atlassian Assist
Learn what chat in Jira Service management is and follow the steps to set up chat in Microsoft Teams.
Chat for Jira Service Management
No additional configuration in Chat for JSM is required. As soon as you connect your JSM instance with Microsoft Teams, you will be able to:
✅ 1. Manage tickets initiated via MS Teams on the Chat Dashboard in Jira.
On the Chat Dashboard page, ensure your JQL filter includes all necessary issues and the setting “Allow customer to reply in the chat widget” is checked for the conversation.
✅ 2. Manage tickets initiated via the Chat Widget on the portal or your website in Microsoft Teams.
For this use case, ensure you have added the "Chat" request type in Project Settings > Chat Settings > General Settings > Request Type.
Enjoy the integration, and feel free to share your feedback with us!