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com.botronsoft.jiracompatibility.api.JiraCompatibilityException: Project type with key service_desk is not available for user

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Symptoms:

On deployment Configuration Manager stops with an error similar to this.


Cause:

This can happen in a few scenarios:

  1. The user doesn’t have sufficient permissions to create a Service Desk project, e.g. he’s not assigned the appropriate application role.
  2. The Service Desk application is not enabled or is not properly licensed on the target JIRA instance.

Resolution:

Fixing the aforementioned should allow the deployment to complete.

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