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SQL for Confluence captures analytics events from installs and stores this in a private analytics database hosted by Amazon Web Services in the United States of America.

Personally Identifiable Information (PII) is not included in the analytics events sent.

To improve the customer support experience, we do include the Support Entitlement Number (SEN).

An example of the analytics data we receive:

SENActionEvent DataTimestamp
SEN-XXXXXXXError
2018-03-09 12:51:31.488+00
SEN-XXXXXXXGlobalConfig
2018-01-19 22:41:31.188+00
SEN-XXXXXXXInstall
2017-06-08 23:00:31.244+00
SEN-XXXXXXXMigration
2017-07-30 02:02:02.222+00
SEN-XXXXXXXProfile
2017-11-09 12:55:04.108+00
SEN-XXXXXXXUninstall
2017-03-09 12:51:31.488+00

(info) Our administration console within the product will allow you to opt out at any time. 

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