This page is about Canned Responses Pro Templates for Jira Cloud. Using Server or Data Center? Click here.
Canned Responses Pro and HelpDesk+ have joined forces to streamline your support workflow, saving you hours and ensuring consistent, helpful communication.
What is HelpDesk+?
Say goodbye to context switching! HelpDesk+ bridges the gap between Slack and JSM, equipping your team with an AI-powered chatbot directly within Slack. Here's what HelpDesk+ offers:
Frictionless Support for Customers: Users can seamlessly request support from Slack channels, boosting customer satisfaction.
Streamlined Workflows for Agents: Transition, assign, and comment on JSM tickets right from Slack, saving an estimated 2 hours per agent weekly.
Cost-Effective Efficiency: Translate saved time into significant cost savings throughout the year.
How does it work with Canned Responses?
Once both apps are installed, and the Canned Responses integration is enabled, agents will see Canned Responses Pro templates will appear on the “Add a comment” screen. Once the agent selects a template, the comment box will be automatically populated. Then, the agent can submit the message as usual.
Please note that, at present, the Insights feature of Canned Responses Pro does not track or count the canned responses used through this integration.
Requirements and Configuration
This integration feature is available for Jira Service Management for Jira Cloud. To use this feature, you must have both HelpDesk+ and Canned Responses Pro Templates for Jira installed in your Jira instance.
The integration is disabled by default. To activate it:
Go to HELPDESK+ Settings from the sidebar.
Navigate to Plugins, and check the box next to Show Canned Responses (Jira Cloud only).
Want to learn more?
Check out the HelpDesk+ documentation.
Install HelpDesk+ from the Atlassian Marketplace.