Jira Service Management Routines

string name;
JSlaCompletedCycle[] completedCycles;
JSlaOngoingCycle ongoingCycle;

date startTime;
date stopTime;
boolean breached;
number goalDuration;
number elepsedTime;
number remainingTime;

date startTime;
date breachedTime;
boolean breached;
boolean paused;
boolean withinCalendarHours;
number goalDuration;
number elepsedTime;
number remainingTime;

string customerEmail = "icecream@testBuyer.com";
boolean customerCreated = createCustomer("The Ice Cream Buyer", customerEmail);

if(customerCreated) {
    runnerLog("A new customer was invited, let's announce this on the ticket.");
    addJSDComment(key, "We invited the customer with the following email '" + customerEmail +"' to join us.", true); //public comment
} else {
    addJSDComment(key, "We couldn't invite the customer with the following email '" + customerEmail +"' please take a second look.", false); //internal comment
}


int[] commentsIds =  getAllCommentIds(key);
runnerLog("There are '" + size(commentsIds) + "' comments with the following ids: " + commentsIds);


string newOrgName = "iFixit";
createOrganization(newOrgName);
int propsOrgId = getOrganizationIdByName(newOrgName);

runnerLog("We should add the new organization to a JSM project.");
addOrganization({"Org", newOrgName}, "JSM");
runnerLog("Let's add some engineers to the newly created organization");
addCustomerToOrganization({"customer_id", "another_customer_id"}, newOrgName);
runnerLog("Engineers from organization '" + newOrgName + "': " + getUsersFromOrganizations({newOrgName}));
runnerLog("Remove one of them.");
removeCustomerFromOrganization({"customer_id"}, newOrgName);
runnerLog("Now we have the following engineers: " + getUsersFromOrganizations({newOrgName}));

runnerLog("Let's set some properties for a new organization");
setOrganizationPropertyValue(propsOrgId, "DoesItWork", false);
setOrganizationPropertyValue(propsOrgId, "IceCreamType", {"McSUNDAE", "McFlurry"});
runnerLog("What properties do we have set on the organization with id " + propsOrgId + "? ");
string[] properties = getOrganizationPropertyKeys(propsOrgId);
runnerLog("Properties: "+ properties);
for(string prop in properties) {
    runnerLog("Property with key '" + prop + "' has value: " + getOrganizationPropertyValues(propsOrgId, prop));
}
 
runnerLog("Let's put one of the engineers to work.");
setOrganizationPropertyValue(propsOrgId, "DoesItWork", true);
runnerLog("The new value of 'DoesItWork' is: " + getOrganizationPropertyValues(propsOrgId, "DoesItWork"));
runnerLog("Looks like the engineer did a good work.");

runnerLog("Since the ice cream machine is working, let's remove the second property.");
deleteOrganizationProperty(propsOrgId, properties[0]);
runnerLog("Now we only have the following properties: " + getOrganizationPropertyKeys(propsOrgId));


runnerLog("How many organization are associated with project 'JSM': "  + size(getAllOrganizationIds("JSM")));
runnerLog("Let's remove the newly created organization from the 'JSM' project.");
removeOrganization({newOrgName}, "JSM");
runnerLog("Now we have only '"  + size(getAllOrganizationIds("JSM")) + "' organizatons on the project JSM");


runnerLog("Let's get rid of the new organization since we don't use it anymore.");
//we'll get the organizationsIds before and after the delete of the organization and get the diff to check if the organization was really deleted
int[] initialOrganizations = getAllOrganizationIds();
deleteOrganization(newOrgName);
int[] currentOrganizations = getAllOrganizationIds();
string[] deletedOrgs = arrayDiff(initialOrganizations, currentOrganizations);
if(size(deletedOrgs) == 1 && deletedOrgs[0] == propsOrgId) {
    runnerLog("Organization with name: '" + newOrgName + "' does not exist anymore");
}
return "Have a nice day.";