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New macros do not appear upon installing Cloud app

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Summary

Upon installing a Confluence Cloud app, new macros bundled with the app are not available in Confluence.

Symptoms include:

  • the new macros are not listed in the Confluence macro browser

  • the new macros do not appear via keyboard shortcuts ("{" for old editor, and "/" for new editor) in Confluence page editor

The macros may only become available after 24 hours, or in some cases, a few days.

Environment

Diagnostics Steps

Refreshing the web browser does not solve the problem.

Cause

There is a known issue in Confluence Cloud, reported at

This issue prevents macros of newly installed apps from appearing in Confluence due to a web caching problem.

Workaround

Apply ANY of the following workarounds

  • when viewing the Confluence page editor, "hard refresh" the web browser

    • this forces the web browser to clear web cache specific for the Confluence page editor

See the "How to Force Refresh a Single Page for All Browsers" section on this external article for specific instructions for your web browser type and operating system.

  • clear the entire web browser cache

    • this forces the web browser to clear web cache for all websites

See the "How to Clear Browser Cache..." sections on this external article. 

  • work in incognito mode

    • this requires you to sign in to Atlassian Cloud

See this external article for specific instructions on how to activate the incognito mode.

The new macros should appear in your Confluence editor after completing the workaround.

Multiple options can be selected.

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