Jira Issue comments can be viewed in Salesforce through a dedicated Visualforce panel and Chatter. This allows a Salesforce agent to view or exchange comments with the Jira team.
At the moment, these features are only supported by the Case Object.
By default, Connector for Salesforce & Jira does not currently work with the Jira Service Management comment visibility setting.
However, Jira Issue comments can be viewed in Salesforce through a dedicated Visualforce panel and Chatter. More details about this configuration are available below.
Viewing Jira comments with Lightning Experience
The panel is an aggregated view of comments from all associated Jira issues, as well as the comments from the Object itself. The comments displayed on this panel are bound to any comment filter set by your administrator.
Your administrator must have also set up the Jira Comments panel for Lightning Experience.
Both the Jira Issues and Jira Comments Lightning components will be visible when added to the objects even though the case might not have any associations. These two components are not displayed once we have an association. We are tracking this as a feature request - see https://ideas.atlassian.servicerocket.com/ideas/SFJ-I-365
View a Salesforce Case that has an association. Depending on how your administrator configured the view, the Jira Issue comments will be displayed in their own section within the Case, similar to this:
Viewing Jira comments in a Visualforce panel
The panel is an aggregated view of comments from all associated Jira issues, as well as the comments from the Object itself. The comments displayed on this panel are bound to any comment filter set by your administrator.
Your administrator must have also set up the Jira Comments panel with Visualforce.
- View a Salesforce Case that has an association. Depending on how your administrator configured the view, the Jira Issue comments will be displayed in their own section within the Case, similar to this:
Note that the comments in blue are from Salesforce and the comments in grey are from Jira.
Viewing Jira comments in Chatter (Case Feed)
Jira comments can also be posted to the Case feed in Chatter. When someone creates or edits a comment in Jira, a post will be made to the Case feed of the corresponding associated Case object.
You will see Jira comments in Chatter if:
- Your administrator enabled Chatter Feed setting in Salesforce.
- The Jira comment satisfies comment privacy and hashtag filters set by your administrator.
- The associated Jira issue is not marked as View-only.
Note that the Chatter post is posted by an administrator account, due to a limitation of Salesforce Chatter API. A remark, however, is provided to indicate the actual user who left the comment in Jira.