How to Map Record Types in Salesforce

Purpose

This article will help you to map the Record Types between Jira and Salesforce.

Answer

1. Create a "text" custom field in Jira.

2. In Salesforce, go to Object Manager > Case > Record Types > Get the 18-character ID in the URL

3. Navigate back to Jira, go to Apps > Salesforce > Binding > Mapping > Mappings 

4. Click Add and map the text custom field created in step 1 to Record Type ID

   1. To get the Record type Id, in Jira navigate to Settings > Issues > Custom fields > Edit

      You’d be able to see the ID in the URL

   2. Map the record type id values for the mapping created in step #4