SLA Reports Overview

Measuring your success in SLA management is just as important as tracking your SLAs, and SLA Reports can help you do just that by helping you monitor team performance and build customer trust.

With Time to SLA Reports, you can:

• Select which SLAs and SLA statuses to include

• Select the format of the data

• Add additional fields and SLA values to display in the report

• Save a configuration and reuse it later

• Export to Excel

Here you can create highly configurable reports, report subscriptions, and line charts, and save search filters for reuse in the future.

1. SLA Reports – Displays your SLA reports. Enables you to create new ones, as well as view, edit, and filter through older ones. You can also create periodic reports and background reports.

2. Periodic Reports – Shows all of your periodic reports. Visit this page to download your periodic reports.

3. Background Reports – Shows all of your background reports. Visit this page to download your background reports.

4. Favorite – This category appears when you favorite () a saved search filter. You can find all of your favorite filters here.

5. Other – This category shows all of your saved search filters.

   • Met SLAs – A default search filter that generates Met SLAs report.

   • Exceeded SLAs – A default search filter that generates Exceeded SLAs report.

6. Manage Filters – Lists all of your saved filters and enables you to easily manage them.

7. Manage Subscriptions – Displays and allows you to manage your subscriptions for periodic reporting.

The SLA Reports page shows all of your reports. You can view, edit, and filter through existing reports, as well as create new ones, in just a few minutes.

1. Save filter as – Click to name and save the configuration. You can reuse the same configuration in other reports later. Your starred report filters will appear on the side panel once saved.

2. Report Type – Select a report type: SLA Summary Report, SLA Detail Report, SLA Durations Report, or SLA Status Report.

3. Filter Type – Filter your SLAs using Project, JQL, or Issue Filters. You can limit the scope of your issues by utilizing Jira's own restrictive parameters or a previously saved Issue Filter.

4. Project/JQL/Select Issue Filter – This button changes according to your Filter Type. For all cases, you can leave it blank to include all.

5. SLAs – Displays all of your SLAs, both enabled and disabled.

6. ➕More – Report your SLAs based on SLA Start Date, SLA Target Date, SLA End Date, SLA State (Running, Stopped, Paused), SLA Indicator (Progress, Met, Exceeded, Inactive), Remaining, and Elapsed.

7. Format – Select the time format.

8. Issue Columns – Add extra columns to your report from the many fields listed.

9. Export – Click to download your report as an XLSX file.

10. Generate – Click to generate your report. You can also Schedule periodic report or Create background report from the dropdown menu.