You are viewing an old version of this page. View the current version.
Compare with Current
View Page History
« Previous
Version 2
Next »
Overview
Connector for Salesforce & Jira displays Salesforce data in Jira pages.
Environment |
|
---|
Cloud | Data- The Cloud version of Connector for Salesforce & Jira is the middleman that transfers data between Jira and Salesforce using an intermediary server owned by ServiceRocket at
sfjc.servicerocket.io , hosted on AWS EC2 with Multi-AZ enabled. Every info is fetched on the go when needed. - Only Salesforce objects configured by the Jira administrator can be accessed by the .
- The data you pull from Salesforce into Jira is the only data that is accessed (data is processed but not written to disk) and transferred.
- The data transmission between Jira Cloud, the intermediary server, and Salesforce are encrypted using HTTPS and JWT as user validation.
Access- We take great pains to securely authenticate your connection to Salesforce.
- We never store any Salesforce data on our servers except for Salesforce object IDs.
- We do not store your Salesforce credentials or your Jira credentials anywhere.
Privacy- Connector for Salesforce & Jira is fully compliant with GDPR as this has also been enforced by Atlassian for all Jira Cloud Apps.
- ServiceRocket understands the importance of privacy. Please read our Privacy Policy for more information.
- Where are your development and support teams located?
Our development and support teams are located in Palo Alto (United States), Kuala Lumpur (Malaysia), and Santiago (Chile).
- Can I have more detailed information about data retention, internal procedures, risk management, etc.? Do you provide help in answering third-party vendor questionnaires?
We can provide a detailed copy of our SOC 2 compliance report to fulfill these requests. However we can share this only upon signing of an NDA between ServiceRocket and your company.
- Can you provide your data processing agreement/addendum?
Yes, if you need a copy of our DPA, you may request it from our Support team and we can provide this upon signing of an NDA form.
|
Server |
|