Skip to end of banner
Go to start of banner

Associating a Salesforce Object with Jira Issues

Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 10 Next »

This guide walks you through the process of associating a Salesforce object with Jira issues.

An administrator must have already configured a Jira Associate button button before you are able to do this.

Guide

The steps to associate a Jira issue to a Salesforce Object are as follows and the example used is of a Salesforce Case.

Notes

  • "Associating" a Salesforce Object or Objects to a Jira Issue shouldn't be confused with "Linking" a Salesforce Object to a Jira Issue. The functionality of association between the two systems "binds" the two objects together wherein the mapped fields between the two can be synchronized to and from. Using the Linking functionality will just add a HTML element to the Jira Issue to the Salesforce Object(s).
  • Note that it is possible to associate multiple cases with multiple Jira Issues. Just do the same steps for the Salesforce Objects you want to be synchronized with Jira.
  • You may also associate 1 Jira Issue to multiple Salesforce objects, up to a maximum of 13.
  • No labels