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The 3 options of linking Jira to Salesforce

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There are 3 options for linking Jira with Salesforce with

. It is possible to mix and match options to best fit your needs. Which combination you use depends on your organization's requirements. 

The options are:

  • Remote System Reference
  • Remote Object Link
  • Remote Issue Link


Differences between options

The table below summarizes the differences between the options:


Remote System Reference

Remote Object Links

Remote Issue Links

Link to Salesforce

(tick)

(tick)

(tick)

Custom display configuration

(tick)

(tick)

(tick)

Configuration required

(tick)

(tick)

(error)

Workflow custom field features such as validation

(tick)

(tick)

(error)

Searchable in Jira

(tick)

(tick)

(error)

Relationship visibility in Salesforce

(tick)

(tick)

(error)

Data availability when Salesforce down

(tick)

(error)

(tick)

Synchronize to/from Salesforce

(tick)

(error)

(error)

Comments synchronization

(tick)

(error)

(error)

More API calls

(tick)

(error)

(error)

Auto-lookup to Salesforce

(error)

(tick)

(error)

Associate to multiple links in Salesforce

(tick)

(tick)

(tick)

Associate to multiple Salesforce object types

(error)

(tick)

(tick)

Synchronize Remote Attachment

(tick)

(error)

(error)

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