This page describes how to create a survey, activate it, and see all surveys configured for a certain project.
Prerequisites
- Ensure that your user has Admin permissions in the Jira project where you want to create a survey
- Ensure that you have Surveys for Jira installed and configured
Creating a survey
- In the Jira project where you want to create a survey, go to the project settings.
- On the left panel, click Project Surveys, which will open the Project Surveys page.
- Click Add Survey.
- Go through the survey wizard and fill out the necessary fields in the survey tabs.
- Click Save. The survey will be displayed in the list of project surveys.
- After you finish configuring survey settings, make sure you activate this survey in the list of surveys for this project.
There can be only one active survey per Jira project. Thus, when you activate a survey, another survey that is active at the moment gets deactivated.
You start creating your survey with specifying how survey email should look like for your audience.
Fields description
| Field | Description |
|---|---|
| Survey Name | Give a name to your survey to differentiate from other surveys in the project. This is not visible for survey recipients or people working on the tickets. |
| Email Subject | Enter an email subject that you want your end users to see in the survey email. |
| Work With | Depending on how you want to shape your surveys you can choose to work with star rating or specify a yes/no question as the main survey question for the users. |
| Recipient | Select the recipient for the survey. Note that the surveys won't be sent for unassigned tickets if the Assignee is selected. There is no possibility to send Surveys to external customers for now (External customers - users who only have access to your JSD portal, but not to your Jira). Currently we're looking for workarounds to not compromise the security. |
| Email Body | Here you can design a body of your survey that the end user will receive. You can use the placeholder variables in order to personalize your email template. To add a placeholder variable just click it in a list of placeholders. The placeholder values wrapped by "$$" signs will be populated by the information submitted in the ticket that triggers the survey. The following placeholder variables are available:
Important This is critically important that you insert the $$ratingSelector$$ placeholder into your email so that it has a link to your survey form. Without this link users will not be able to access the survey form and thus - submit their feedback. |
Form
Your users are notified about the surveys via email and then open a survey form by clicking a link embedded in the email. Use the Form tab to configure how your survey form will look like. This is the essence of the survey where you put all your survey questions.
If you would like your users to submit a comment along with their star rating, select "Yes" for this option. You can set up your surveys to ask for the comment only if a negative rating is given.
Fields description
| Field | Description | ||
|---|---|---|---|
| 'Form settings' section | |||
| Here you specify the introductory text for your survey form and define general survey form settings. | |||
| Form body | Enter an introductory text for your survey. Important This is critically important that you insert the $$ratingSelector$$ placeholder into your survey form as well so that it has the rating scale in case a user wants to change their rating. The following placeholder variables are available:
HTML is also supported so you can add nice formatting to your surveys. | ||
| Ask user for a comment | If you would like your users to submit a comment along with their star rating, select "Yes" for this option. This comment will be displayed in the survey feedback on the ticket and in the survey reports. | ||
| Thank you message | Appreciate feedback your users provide with this message. It's shown to the user after they submit survey answers. Alternatively, you can select not to notify a user. | ||
| 'Questions' section | |||
Here you can add various types of questions to your survey, define their order, and define other question related settings. | |||
| Question dialog | Use the question dialog to add questions, specify whether a question is required to answer, add options for the single and multiple choice questions.
Important Please note there can be up to 50 questions per survey and up to 2500 characters per answer. | ||
| Questions table | As you add questions to your survey they are displayed in the Questions table.
In the table you can perform the following actions with the survey questions:
| ||
Conditions
Use the Conditions tab to define the criteria that will trigger your surveys. On the Conditions tab you define how your surveys should be sent, whether they should be filtered, and what actions should be done based on survey activity.
| Field | Description | |
|---|---|---|
| 'Trigger Point' selection | ||
| Use this section to define whether to send survey for all tickets meeting trigger point conditions or only certain ones. |
| |
| Status change | Select a status that will trigger a survey. For instance, if you select "Done", then whenever the tickets in this project reach the "Done" stage, an email survey will be sent to the selected recipient. You can set different issue types separately. For instance, you can opt to only send surveys for the "Bug" issue type. | |
| JQL match | You can create a custom JQL query to serve as a trigger point for the survey. Then you can just select your saved filter for this option. For example, you can survey on the tickets that belong to a certain product component or filter out requests of a certain type only. | |
| 'Frequency' section | ||
| You can further filter the surveys sent based on the values in the certain fields. For example, you can ask for feedback for every major bug but for the minor ones - send surveys for only 10% of those. |
| |
| Send survey once per ticket | Here you can define whether you want to send a survey again if the ticket is reopened and then closed again. Sometimes it happens that a ticket is resolved, a recipient replies to the survey and then for some reason the ticket is reopened, someone works on it and resolves a ticket again. This might trigger a survey to be sent to a recipient again, and often this is exactly what the companies want (survey on how the service was provided this time) but sometimes companies wish not to overwhelm and exhaust their recipients with too many surveys. You can opt to only send a survey once per issue. | |
| Send surveys for all tickets | If you select this option, then surveys will be sent for all tickets in this project that meet the trigger conditions. | |
| Filter surveys by | You can filter your surveys even further. By default, the app draws on the Priority field but you can select another single select custom field. For example, you can:
| |
Testing your surveys
We recommend that you test your surveys to see the complete flow before you launch them for an certain project.
To do that you can enable and trigger a survey on your test project. The easiest way is to create a ticket so that you are a reporter and select Reporter as a recipient. Once the ticket meets the survey conditions, an email should be sent to you. As you go through the flow and answer survey questions, you will see whether you like how the email looks, how the actual survey form presents the questions, and thus will be able to experience it first hand.
In addition to that you can force send surveys without changing the general rule for your surveys. You can customize your surveys in any way you want, and they will be sent out based on the trigger points and frequency that you define.
Don't forget to check survey information in the ticket and a report after you submit your feedback.
Once you are happy with the results, feel free to activate the survey for the necessary project, and happy surveying!
Viewing project surveys
Once you create several surveys, the Project Surveys page displays a table with all of them. You can see which surveys are created in the project, which survey is currently active, and who and when created the surveys. You can enable the necessary survey, edit its settings or delete it entirely.
Help menu – If you feel stuck, the View docs link will guide you through all products details, and you can always reach out to us and request a feature or report a bug.
Using multiple survey settings inside one project
Let's say your Halloween or Christmas survey has slightly different wording or questions to add festive mood. This is also helpful in case you just launched a new version or made certain big changes in your products or services and want to only survey people on the bugs they submit. In order to keep the settings of your original survey, you can create a new one and enable that other one. Once this is no longer needed you can just disable the temporary survey and enable your main one again.
Setting up permissions to view survey reports, feedback and rating
Now, you need to set up permissions you'd like the project survey to be enabled for.
- Go to the project that you have enabled the surveys for and select Project settings.
- On the left panel, click Project Surveys Permissions, which will open the Survey Permissions Configuration page.
- Set up the visibility of survey rating, feedback and report for this project. By default, any survey rating, feedback and report are visible to Jira project admin role only.
Once you set up the permissions, settings will be applied to all surveys inside a given project and for this project only.
